Frequently Asked Questions
I would like to customize my order?
You may place a custom order by clicking "customize" during the checkout out process.
You can also schedule a consultation over the phone by clicking here 832-820-2728
If you are local to Houston click here to Schedule an appointment.
Do you ship worldwide?
Yes we ship worldwide and shipping rates apply
How can I check the status of my order?
You can check the status of your order by clicking here to track your order. Or you can also email us or give us a call.
Do you Have rush service?
Yes we do at additional cost. Please see our shipping policy for rates.
Do you accept measurements/ Are your dresses true to size ?
Yes we do, if your princess is not a standard US size you are welcome to provide measurements at checkout
Can I have a swatch mailed to me ?
YES! Please check our Swatch Page
I have additional questions. How can I contact you.
We are always available to serve you and connect with our clients. You can send us a message through our Contact Us Page
What types of payments do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. Sorry, no personal checks.
How do your sizes run?
Please refer to our Size Guide, to ensure that you purchase the correct dress for your little one.
How do I measure my little princess?
Please refer to our Measurement Guide, to properly measure your little princess.
Can I customize the color or size of my dress?
Yes you can. Click here to customize your dress. Please make sure to add this add-on in your cart, along with the dress you would like to customize.
Will my dress be ruined during shipping?
Please note that all dresses are shipped inside out for safety precautions.
What is your return and/or exchange policy?
Please refer to our Shipping & Returns policy page for questions and/or concerns regarding returns and exchanges
Can I rush my order?
Yes, but please note that rush orders take a maximum of 2 weeks to process.
Do you make dresses larger than size 10?
Yes, we can make dresses up to size 16. However there is an additional charge based on provided measurement. Please contact us for pricing.